The Nap Mong Kok
Given the overwhelming negative feedback regarding cleanliness, maintenance, and service, this property is not recommended for any traveller seeking a comfortable or reliable stay. It appears to be a highly problematic option, even for budget-conscious guests.
The Nap Mong Kok is a budget accommodation in a central Hong Kong location, offering what are described as 'capsules' that appear to be open bunk beds with privacy blinds. However, guest experiences consistently highlight significant issues, including widespread cleanliness problems, frequent cockroach sightings, and poorly maintained facilities. The sleeping arrangements themselves are often reported as uncomfortable and small, with blinds that do not fully close. Shared bathrooms are a particular point of concern, noted for being unhygienic and having unreliable hot water. Staff service is frequently criticised for being unhelpful and dismissive, contributing to a generally negative atmosphere within the old and somewhat dilapidated building. While its location is a consistent positive, the overall experience falls far short of expectations.
Stations & airport.
Distances measured from the hotel. Walking times assume a gentle pace with a backpack.
- Station172 m2 min walk
- Station173 m2 min walk
- Station175 m2 min walk
Eleven dimensions of capsule life, read from 227 reviews.
Noise & sleep
Noise from other guests, particularly snoring, is a recurring issue, suggesting poor sound insulation within the sleeping areas.
“guests were loud”
“Some guests are snoring ALOUD!!! Better if snoring guests and non-snoring guests are separate.”
Pod comfort
Guests consistently report uncomfortable, hard, and small beds, with issues like ill-fitting sheets, stained mattresses, and non-functioning blinds. Ventilation and cleanliness within the pods are also cited as problems.
“No windows/air, not very clean, bed sheet didn’t fit the bed and came off all the time … revealing a stained mattress. Blind didn’t close had to tie it round the ladder, fan had years of dust on”
“The hood was ugly room was way smaller than expected matress was hard only one plannet fort two people and i could not lay flat on the bed since it was so small”
“The bed was uncomfortable, even for capsule hotel standards.”
Privacy
Privacy is compromised by blinds that do not close properly and issues with room doors not locking, leading to safety concerns.
“Blind didn’t close had to tie it round the ladder”
“bright white light didn’t switch off while blind didn’t close”
“Door for private room wouldn’t lock.”
Cleanliness
Cleanliness is a major and pervasive issue, with numerous reports of dirty rooms, stained mattresses, dusty fans, cockroach infestations, and general unhygienic conditions throughout the property.
“No windows/air, not very clean, bed sheet didn’t fit the bed and came off all the time … revealing a stained mattress. Blind didn’t close had to tie it round the ladder, fan had years of dust on”
“Dirty, smelling of cigarettes, full of cockroaches, the pictures on the platform were taken many years ago”
“The room was unclean. The door was difficult to open. The bathroom's door was broken, etc.”
Shared bathrooms
Shared bathrooms are frequently described as disgusting, with issues including broken doors, non-flushing toilets, slow and unreliable hot water, and general lack of cleanliness.
“the bathroom didn’t even have a proper door—just a curtain for privacy.”
“The water heater take so slow to heat the water (20 mins & more) but when you take shower inside for just not more than 10 mins, the water is starting to get cold & freezing. Not recommend staying there during winter season.”
“Disgusting showers - toilets don’t flush properly and bathrooms were hardly cleaned. Felt gross every time I needed to shower and opted to use public toilets during my stay.”
Luggage storage
Luggage storage is problematic, with reports of lockers not working, being too small for standard luggage, and insecure storage in common areas. Some guests were charged for storage or initially denied the service.
“Hostel wouldn’t let us store luggage then budged and charged us for it.”
“Locker also got issues, I can't open my locker with my access card and the time I also can't find worker around to help me. Locker can't fit on big luggage like 28" luggage, my friends and I can only put our luggage in a small room with a stranger inside.”
“Luggage storage was simply keeping your personal belongings in the common area which all guests have access to - hardly secure.”
Staff & check-in
Staff service is consistently criticized for being rude, dismissive, unhelpful, and unresponsive to guest issues, including long check-in times and lack of assistance with problems like broken air conditioning or access card issues.
“Staff was rude and dismissive (especially the Filipina considering we are Filipinos, she could have done better) Took us more than an hour to check in.”
“We contacted them multiple times, but they ignored us. No response. No concern. No assistance.”
“When we asked for help, the staff was a little rude and blamed us — even though the error was on their end.”
Location & access
The property's location is consistently praised as central, convenient, and close to train stations and airport bus services.
“Within the city Near a train station”
“It's a good location.”
“Location was decent.”
Atmosphere
The overall atmosphere is described as unpleasant, with the building being old, dirty, sketchy, and feeling like a rundown apartment rather than a hotel. Issues with elevators and unclear signage contribute to a frustrating experience.
“The building itself was also a hassle. There were only two elevators, but only one was working, and it always went down first before going up. We were staying on the 6th floor, so every time we needed to go up, we had to ride it going down first and wait again—wasting time and adding to our frustration.”
“The building is old, dirty, and sketchy and it feels more like a rundown apartment than a proper capsule hotel”
“The Hotel is also located in a somewhat dodgy-looking house without any signs outside and the check-in process is not very clear.”
Value for money
Guests overwhelmingly feel the property offers poor value for money, with many calling it a scam due to misleading photos and a stark contrast between advertised and actual conditions.
“This place is a complete scam. The photos shown in their gallery are entirely misleading and do not reflect the actual condition of the property. I deeply regret booking with them. The experience was so terrible that the stress and trauma it caused me is beyond words.”
“there’s a reason it’s cheap!”
“Poor value for money”
The honest drawbacks, from guests.
- pervasive cockroach infestation
- unresponsive and rude staff
- unclean and poorly maintained facilities
- insecure luggage storage
- misleading advertising photos
SLEEEP Soho
This property is best suited for solo travellers on a budget who prioritise a central location and don't mind navigating challenging access and external luggage storage solutions. It's a functional choice for short stays where you're mostly out exploring.
Starway Capsules
This property is a very basic option primarily for those prioritising a central location above all else, and who are prepared to overlook significant issues with cleanliness and facilities.
Sleep Cubee Hostel
This property is suitable for those prioritising a central location and a very low price point for a single night's stay, provided they are prepared for significant compromises on cleanliness and comfort.