Nap Hella Inn
Given the overwhelming negative feedback on cleanliness, staff, and safety, this property is not recommended for any traveller seeking a comfortable or reliable stay.
Nap Hella Inn is a budget accommodation option in Hong Kong, primarily noted for its central location and accessibility to the MTR. However, guest experiences frequently highlight significant issues. Cleanliness is a major concern, with reports of cockroaches, dirty beds, and unsanitary shared bathrooms. The sleeping pods themselves are often described as uncomfortable, featuring thin, hard mattresses, and privacy is compromised by curtain doors or broken locks. Noise from other guests is a common complaint due to poor sound insulation. Staff service is consistently rated as unhelpful and rude, contributing to an overall negative atmosphere marked by unpleasant smells and a general lack of maintenance. The property's facilities are often in disrepair, with some even posing safety risks.
Stations & airport.
Distances measured from the hotel. Walking times assume a gentle pace with a backpack.
- Station41 m1 min walk
- Station55 m1 min walk
- Station61 m1 min walk
Eleven dimensions of capsule life, read from 179 reviews.
Noise & sleep
Noise is a significant issue, with guests complaining about loud fellow occupants and poor sound insulation due to curtain doors.
“Everyone is so loud.”
“Biggest downside is the noisiness.”
“The capsule door is a curtain with no sound insulation so we were constantly listening to people moaning and snoring in their sleep”
Pod comfort
Guests consistently report that the mattresses are very uncomfortable, hard, thin, and flat, making for a poor sleeping experience.
“The pods are so so uncomfortable!!”
“The mattresses are super hard and thin but it's ok for a nap.”
“Mattresses inside the capsule are literally flat where your body lies.”
Privacy
Privacy is severely compromised, with some capsules having only curtains or no doors at all, and broken locks reported.
“The capsule door is a curtain with no sound insulation so we were constantly listening to people moaning and snoring in their sleep”
“No door for our capsule”
“we’ve got a a room on the left side we could not even lock it it was broke”
Cleanliness
Cleanliness is a major and recurring issue, with multiple reports of cockroaches, filth, and beds being occupied or dirty upon check-in.
“cockroaches in my bed!! Dirty”
“Filthy.”
“This is the most dirty I ever stay in. My bed was occupied by someone when I checked in”
Shared bathrooms
Shared bathrooms are frequently described as dirty, poorly maintained with broken fixtures, and even dangerous due to electrical issues.
“bathroom has broken floor pieces and needed renovation”
“Although it was cleaned daily, it looked like it has never been cleaned (blood clots in the shower)”
“The toilet seat had a built-in bidet which gives you electric shocks while sitting on it. Although the toilet was public, I had to unplug it myself”
Luggage storage
One review mentions lockers for guests, but there is no further detail on their size or security.
“Lockers for hostel guests”
Staff & check-in
Staff service is consistently described as rude, unhelpful, and unprofessional, with instances of false accusations and offensive remarks.
“the staff accused me of overstaying even though i paid for a late checkout. When I asked her to check in the system because I didn't take a picture she said I lied. Once she found out that I really paid for it she never apologized as well.”
“Staff was not helpful; not clean; uncomfortable weird vibes”
“I didn’t like the first interaction with the care takers. Was asking for help since I’m not really comfortable on where we are staying but they are mad because I’m trying to upgrade room or ask for help since one of our room key card wasn’t working and one of the lady said that we can take care of it ourselves instead and don’t bother them in Tagalog, but I think she didn’t know i was also a Filipino that I understood what she said. It’s so offensive that they don’t even care about your guests.”
Location & access
The property's location is consistently praised as great, accessible, and strategic, particularly for MTR access and attractions.
“Location, but the building itself was a maze and really needed renovation”
“Accessible to MTR”
“The location is great”
Atmosphere
The atmosphere is overwhelmingly negative, characterized by bad smells, uncomfortable vibes, and a general sense of neglect.
“uncomfortable weird vibes”
“The building and the hostel reeked of puke and death constantly, it made breathing in the hallways unbearable”
“The smell was really bad when entering, also the value for money is insane, paid so much for a tiny capsule and a shared bathroom.”
Value for money
Guests consistently feel the property offers very poor value for money, citing high prices for a low-quality experience.
“no value for money. Won't go back.”
“Bring price half down or improve massively . I'm disappointed”
“The smell was really bad when entering, also the value for money is insane, paid so much for a tiny capsule and a shared bathroom.”
The honest drawbacks, from guests.
- cockroaches and general filth
- rude and unhelpful staff
- broken and unsafe facilities
- poor sound insulation and uncomfortable beds
- strong unpleasant smells
SLEEEP Soho
This property is best suited for solo travellers on a budget who prioritise a central location and don't mind navigating challenging access and external luggage storage solutions. It's a functional choice for short stays where you're mostly out exploring.
Starway Capsules
This property is a very basic option primarily for those prioritising a central location above all else, and who are prepared to overlook significant issues with cleanliness and facilities.
Sleep Cubee Hostel
This property is suitable for those prioritising a central location and a very low price point for a single night's stay, provided they are prepared for significant compromises on cleanliness and comfort.