HEARTS Capsule Hotel & Spa HAKATA
This capsule hotel is a functional option for short stays or transit, particularly appealing for its excellent location and spa facilities, provided guests are prepared for significant noise, crowding, and basic pod comfort.
HEARTS Capsule Hotel & Spa Hakata offers a basic capsule experience conveniently located just a short walk from Hakata Station, with a pedestrian bridge providing direct access. Guests sleep in open-bunk style capsules, which are generally clean, though noise from neighbours and the general sleeping area is a frequent complaint. The property features a 24/7 common bath with spa and sauna, which is a highlight for many, but shared restrooms can become crowded and cleanliness is inconsistent due to high traffic. While staff are often helpful, the hotel's dual function as a bus station can lead to busy check-in counters and a generally crowded atmosphere. Luggage storage is available, but larger bags must be left at reception, and the locker room itself is small.
♀ Reviews mention separate capsules for men and women, implying a female section.
Stations & airport.
Distances measured from the hotel. Walking times assume a gentle pace with a backpack.
- West17263 m3 min walk
- West21279 m3 min walk
- West13320 m4 min walk
- Hakata335 m4 min walk
Eleven dimensions of capsule life, read from 2,883 reviews.
Noise & sleep
Noise is a significant issue, with frequent complaints about snoring neighbours, general sleeping area loudness, and noise from people entering and exiting, even with earplugs.
“capsules not very sound proof against snoring and movements so could not sleep well”
“The sleeping area was loud and a banging entrance door was hard to ignore even with earplugs on.”
“Snoring of the guy next to me”
Pod comfort
Guests frequently complain about thin mattresses, small capsule size, and poor ventilation leading to heat and dry air within the pods.
“Sleeping pad is too thin and it was very hot.”
“the capsule room bit small, and the matress not too comfy”
“Also so freaking hot in the capsule.”
Privacy
Privacy is limited to a pull-down curtain at the capsule entrance. The need to store possessions in separate lockers and the lack of private bathrooms contribute to a feeling of reduced personal space.
“It’s just a pull down curtain at the front of the capsule”
“The experience of living in a box with my possessions in 2 separate lockers and no private bathroom.”
Cleanliness
Capsules are generally reported as clean, but shared bathrooms, particularly restrooms, are often noted as not being clean enough, possibly due to high traffic from the property also functioning as a bus station.
“the capsule itself was very clean.”
“The bathroom wasn't as clean as it could be. I think because this is not only a hotel, but also a bus station and restaurant, more people use the restroom than normal. It appears the restroom is not cleaned more than normal, though.”
“The capsules are clean.”
Shared bathrooms
The property features a 24/7 common bath with spa and sauna, which is appreciated by many. However, there are complaints about the limited number of toilets and washbasins, leading to crowding. Showers are public with no individual stalls, and guests must wear provided pajamas and use a key to access the bathroom facilities, which are located outside the main capsule area.
“Crowded, capsules not very sound proof against snoring and movements so could not sleep well”
“Hard to use the facilities because there were only 2 toilets, two working urinals, and two washbasins.”
“24/7 bathroom with spa and sauna”
Luggage storage
While small lockers are available and luggage storage before check-in is free, guests are often obliged to leave larger luggage at reception. The locker room itself is frequently described as small and cramped, especially when multiple people are using it simultaneously.
“Small locker is useful!”
“again luggage must be left at the reception”
“Free luggage storage before check-in”
Staff & check-in
Staff are generally described as friendly, helpful, and accommodating. However, some guests note that check-in staff, who also manage the bus service counter, can appear busy and less courteous, and cleaning starts early before checkout.
“staff will start cleaning quite early; ca. 1h before checkout. 09:00”
“Staff”
“Helpful staff”
Location & access
The location is consistently praised as excellent, central, and perfect, being very close to Hakata Station (5-10 minutes walk) with a convenient pedestrian bridge connection.
“Hakata station is close.”
“Location”
“Central location”
Wifi & working
The lobby area is noted as a suitable space for working or relaxing outside the capsules.
“the lobby area can work and chill if you don't want to stay at the capsule”
Atmosphere
The hotel is frequently described as crowded and even 'overcrowded,' with some guests feeling it resembles an airport. There are, however, relaxing reading areas and a lobby for working or chilling.
“Crowded”
“Overly crowded. Hard to use the facilities because there were only 2 toilets, two working urinals, and two washbasins.”
“It was too overcrowded for me, felt like i was in airport.”
Value for money
Value for money is mixed; some guests find it good for the price, especially considering the location and included breakfast. However, others find it expensive, particularly on weekends, and note that additional costs like large luggage storage can make it less competitive than traditional hotels.
“ITs a capsule hotel so I am looking for cheap accomodation”
“Value for money”
“Way too expensive for one night, for whatever reason higher price than usual on a Saturday.”
The honest drawbacks, from guests.
- poor noise isolation
- overcrowded facilities
- uncomfortable pods (thin mattress, heat, dry air)
- luggage storage inconvenience
- shared bathrooms located outside capsule area
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