PassGo Digital Airport Hotel Terminal 3 Soekarno Hatta
This property is best suited for short, functional layovers where proximity to the terminal and budget are the main priorities, rather than comfort or quiet.
PassGo Digital Airport Hotel offers enclosed pod accommodation directly within Terminal 3 of Jakarta's Soekarno Hatta Airport, providing a highly convenient option for travellers with early flights or long layovers. While the pods offer a private sleeping space, guests frequently report issues with noise from fellow travellers and the airport environment, impacting sleep quality. The shared bathroom facilities are often criticised for cleanliness and maintenance, with queues forming during peak times. Despite these drawbacks, the hotel is generally considered a cost-effective alternative to traditional airport hotels, with friendly and helpful staff. It caters primarily to those seeking a brief rest rather than a comfortable stay.
Stations & airport.
Distances measured from the hotel. Walking times assume a gentle pace with a backpack.
- Terminal 3300 m4 min walk
Eleven dimensions of capsule life, read from 1,101 reviews.
Noise & sleep
Noise is a significant issue, with frequent complaints about other guests, dragging suitcases, snoring, and general airport sounds penetrating the pods. The plastic doors offer poor sound isolation.
“not all guests understand the importance of being quiet. Even at 1 a.m., people were still dragging their suitcases around, so it wasn't any quieter than an airport terminal.”
“Needs to enhance sound proofing as I can hear someone next to me snoring and moving a lot.”
“Little bit noisy at night with other guests.”
Pod comfort
Guests frequently found the pods to be small, uncomfortable, and difficult to access, with some reporting issues with charging ports.
“Pods are literally the size of a small single bed. A little hard to get into.”
“It was not comfy and loud so we eneded up waking up aber 2h and left early”
“The capsule doors are in simple plastic so there’s no isolation from outside. One usb socket didn’t work (and there’s no usb-c or regular socket in the capsule).”
Privacy
Pods have plastic doors, which offer limited privacy in terms of sound. Some guests found the pod locking mechanism confusing.
“The capsule doors are in simple plastic so there’s no isolation from outside.”
“I locked myself in for a bit because I didn’t know where to find the door release.”
“annoying lock sounds from the pods and lockers”
Cleanliness
Cleanliness, particularly in the bathrooms, is a recurring negative point, with guests frequently describing them as not clean or not well-maintained.
“the bathrooms were not very clean.”
“The bathroom needs to be cleaned all the time.”
“cleanliness - bathrooms are not so well-maintained”
Shared bathrooms
Shared bathrooms are a major drawback, with frequent complaints about cleanliness, non-functioning showers, long queues, and their distance from the sleeping units. They are described as basic.
“the bathrooms were not very clean.”
“The bathroom needs to be cleaned all the time.”
“woman shower room has 3 shower, but 1 is not functioning at that time, and the queue for shower room is kinda long in the morning”
Luggage storage
While the property offers luggage storage, individual lockers may not accommodate larger suitcases. There is a service for storing luggage.
“The luggage locker was not big enough for my medium sized suitcase.”
“They also kindly stored my luggage which helped me a lot not to worry about it.”
Staff & check-in
Staff are generally described as friendly, helpful, and efficient, particularly during check-in and when assisting with requests.
“the front desk quickly gave me one.”
“Fast check-in service, clean sleeping space”
“friendly staff”
Location & access
The location within Terminal 3 of Soekarno Hatta Airport is consistently praised as excellent, convenient, and ideal for early flights or layovers, despite some initial difficulty finding it due to signage.
“The location of the hotel is excellent”
“Convenience, as it is right on the doorstep of terminal 3 check in, so ideal for early flights.”
“very practical (super near to T3) and comfortable place to sleep and rest safely if you have an early morning flight”
Wifi & working
Guests reported issues with non-functional charging ports (USB and lack of USB-C/regular sockets) and unreliable Wi-Fi within the pods.
“Chargers did not work - wasted time with trying it.”
“One usb socket didn’t work (and there’s no usb-c or regular socket in the capsule).”
“There was nothing to log your phone to charge in the room... what was there was told didn't work ...the Wifi didn't work in the room as it was too low there to use.”
Atmosphere
The atmosphere is largely functional and geared towards transit, with a high volume of travelers leading to noise. There's little indication of a social vibe, and some guests found the operational aspects of the pods not clearly explained.
“not all guests understand the importance of being quiet. Even at 1 a.m., people were still dragging their suitcases around, so it wasn't any quieter than an airport terminal.”
“It is also a very big place, so many travelers.”
“There was an assumption I knew how to work the pods and it took me some time to figure it all out.”
Value for money
Despite various issues, many guests found the property to offer good value for money, especially compared to traditional hotels at the airport, making it an economic choice for short stays.
“being able to rest my back effectively at a good price was a welcome relief.”
“Cost effective. Nearest hotel was 3 times the price.”
“good value for money”
The honest drawbacks, from guests.
- significant noise from other guests and airport
- unclean and basic shared bathrooms
- small and sometimes uncomfortable pods
- unreliable charging ports and Wi-Fi in pods
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