PassGo Digital Airport Hotel Bali
This property is highly recommended for its unparalleled airport location, making it ideal for short transit stays and managing awkward flight times.
The PassGo Digital Airport Hotel Bali offers a practical and modern solution for travellers seeking rest during layovers or before/after flights. Located directly within the airport, it provides enclosed, hard-shell capsules equipped with charging points and a TV. While the pods offer a good sense of privacy, guests should be aware that noise from neighbours can sometimes be audible. Shared bathroom facilities are generally clean, though hot water can be inconsistent. The hotel excels in its luggage storage options, accommodating both small and large bags. It's a functional choice for a short, convenient stay.
Stations & airport.
Distances measured from the hotel. Walking times assume a gentle pace with a backpack.
- Ngurah Rai International Airport64 m
Eleven dimensions of capsule life, read from 2,025 reviews.
Noise & sleep
Noise isolation is a common concern, with many guests reporting being able to hear neighbours and general activity. While some found it quiet enough for a good night's sleep, others were disturbed by slamming pod doors, loud conversations, and general lack of soundproofing.
“I was not expecting much however I slept so well and didn't get woken up once in the night. In fact, I slept right to my alarm which was at 9 am! Perfect for one night and literally no complaints at all.”
“There isn't that much soundproofing so I could hear my neighbour getting into and out of his capsule really clearly (although I suppose the noise level also depends on who your neighbour is). However, other guests respected the need for quiet in general throughout the property.”
“People slamming doors of their pods not caring about others that are sleeping, talking loudly it was annoying. Also the towel situation, guys at front didnt tell us where they were and there were dirty towels in the bin.”
Pod comfort
Pods are generally comfortable with good internal facilities like charging and TV, though some guests found beds saggy or too short for taller individuals. A recurring issue is the lack of effective air conditioning or ventilation within the pods, leading to discomfort for some.
“We were pleasantly surprised by the experience. It is very clean, comfortable (even though my partner found the bed was dropping in the middle). Great facilities to charge devices, adjust light levels, etc... there is even a TV.”
“The bed was comfortable enough, although you may struggle to stretch out if you're taller than six foot and change.”
“The air inside the pod not very refreshing. The shower had no hot water.”
Privacy
The pods offer a good sense of personal space and privacy, with individual lockers provided for smaller bags. The hard-shell design contributes to a feeling of enclosure, though noise can still penetrate.
“I was not expecting much however I slept so well and didn't get woken up once in the night. In fact, I slept right to my alarm which was at 9 am! Perfect for one night and literally no complaints at all.”
“The lockers were big enough to put a large backpack in and there was a water dispenser for guests.”
“Staff were able to store my bigger suitcase at reception and gave me a tag to use for collection. However small bags can be kept in the allocated locker, my pod was big enough to bring my large handbag.”
Cleanliness
The property is generally perceived as clean, with specific praise for the capsules and bathroom facilities. However, one review noted the showers were not very clean, and a pillow was described as musty.
“We were pleasantly surprised by the experience. It is very clean, comfortable (even though my partner found the bed was dropping in the middle).”
“Convenient, quiet and clean”
“The bathroom facilities were extremely clean and the capsule was very clean. The bed was fairly comfortable although the pillow was a bit musty.”
Shared bathrooms
Shared bathrooms are generally clean and good, with multiple water dispensers available. However, some guests experienced issues with cold water in the showers.
“The bathroom facilities were extremely clean and the capsule was very clean. The bed was fairly comfortable although the pillow was a bit musty.”
“The toilet and showers were good, there were multiple water dispensers, and although the pods aren't soundproof I wasn't disturbed by any other guests.”
“The air inside the pod not very refreshing. The shower had no hot water.”
Luggage storage
The property offers good luggage storage solutions, with reception storing larger suitcases and individual lockers available for smaller bags. Some pods are also spacious enough to accommodate large handbags.
“Staff were able to store my bigger suitcase at reception and gave me a tag to use for collection. However small bags can be kept in the allocated locker, my pod was big enough to bring my large handbag.”
“The baggage storage was sufficient to store my 80L rucksack and just about stuff in my small carry on bag.”
“The lockers were big enough to put a large backpack in and there was a water dispenser for guests.”
Staff & check-in
Staff service receives mixed reviews. While some guests found staff helpful, particularly regarding 24-hour check-in, others reported rude behaviour from a female staff member and a lack of clear information regarding amenities like towels.
“I was worried because they have their check in time listed until midnight. My flight arrived at midnight and I was worried for my whole flight that I wasn't gonna make check-in. However, when I arrived, it was clear that they had a 24 hour desk and check-in could happen at any time! I explained that they should update their times on Booking.com but they didn't seem to care!”
“The two male staff were really good young guys but the one female staff member was rude, couldn’t crack a smile and carried on after I bought a friend of mine back who was travelling with me to wait in the pod whilst I had a shower. The friend wasn’t staying or using the facilities. Ridiculous.”
“People slamming doors of their pods not caring about others that are sleeping, talking loudly it was annoying. Also the towel situation, guys at front didnt tell us where they were and there were dirty towels in the bin.”
Location & access
The location within the airport is consistently highlighted as excellent and highly convenient for connecting flights, late arrivals, early departures, and layovers. It allows easy access to the terminal and even nearby attractions like Jermans Beach.
“Great location if you have a connecting flight but need somewhere to stay for the night!”
“Everything was as described and it is located really close to the terminal”
“Convenient as it’s the airport when you have a late night flight to drop your gear off. Go back into Kuta for the day then come back and have a shower and catch your flight.”
Wifi & working
Pods are equipped with charging facilities and a TV. However, there are occasional reports of charger plugs or USB ports not working, suggesting some inconsistency in functionality.
“Great facilities to charge devices, adjust light levels, etc... there is even a TV.”
“The charger plug is not working”
“The USB ports in my pod didn't work, but that was no bother for me. The ports in my partner's did work so maybe worth checking before settling down.”
Atmosphere
The atmosphere is generally described as modern and cool, with one guest likening it to a spaceship. It appears to cater more to a functional, quiet stay for transit rather than a social hostel vibe.
“Pleasantly surprising clean and comfortable, with modern facilities, capsules hotel”
“Pretty cool , felt like I am in the spaceship”
“If you're having an early flight I'd highly recommend staying here.”
Value for money
Value for money is a point of contention. While some guests find it affordable and reasonable for its convenience, others consider it expensive for the size of the pod, especially given issues like inconsistent air conditioning.
“Nice, a bit expensive for what you get but it’s convenient”
“Affordable and convenient place for long layovers.”
“Pretty expensive for the size of the room. The air conditioning is not great - it works but not “comfortably cold”.”
The honest drawbacks, from guests.
- limited noise isolation
- inconsistent pod ventilation/AC
- occasional cold showers
- some staff unhelpful
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